FAQs
CAN I REQUEST A CUSTOM ORDER?
Absolutely!! Please contact us via email, and give us specifics about what you would like us to create…colors, sizes, personalization, etc.
WHAT ARE YOUR RETURNS AND EXCHANGES POLICY?
We accept returns and exchanges within the first 30 days. Please see our policy for details.
WHAT IF I SEE A PRODUCT I WANT, BUT WANT A DIFFERENT SIZE OR COLOR?
Please contact us with specifics and we will create a custom order.
CAN I REQUEST AN EXPEDITED DELIVERY?
Rush orders are not encouraged; however, we will do our best if it is requested.
DO YOU HAVE ANY GUARANTEES ON YOUR PRODUCTS?
If not completely satisfied with your purchase within the first 30 days, we will happily refund or exchange the item for you.
HOW DO I REPLACE THE INK CARTRIDGE IN THE POLYMER CLAY COVERED PEN?
Click this How-to Video link for a tutorial.